A Beckway Trailblazer completed a pricing and ROI analysis and site consolidation for a $250M healthcare services company. The individual helped develop a long-term budget, QA check-in and validation process, and CSR performance management system. This resulted in call wait times dropping 60% and customer satisfaction rising from 70% to 90%. For more information, contact Jacob Watson at jwatson@beckway.com or visit our website: https://lnkd.in/e9sEutam.